Privacy Policy

Last Updated: November 2026

1. Introduction & Scope

Welcome to Ifrah & Salah Co. We are committed to maintaining the trust and confidence of all visitors to our web store. This Privacy Policy details how we handle personal data collected when you browse our catalog, communicate with our support staff, or place an order for delivery across Pakistan.

2. Information We Collect

To fulfill customer orders and provide delivery updates, we only collect essential transaction information, including:

• Contact Details: Full name, telephone/mobile number, and active email address.
• Delivery Information: Complete street address, city, district, and landmark instructions for courier dispatches.
• Order History: Products purchased, quantities, parcel status, and customer service inquiries.

We do not store or process debit/credit card numbers on our servers, as our store operates primarily through Cash on Delivery (COD).

3. How We Use Your Data

Your data is utilized strictly for lawful e-commerce purposes:

• Verifying, packing, and dispatching orders to your doorstep.
• Providing parcel tracking notifications via SMS, WhatsApp, or email.
• Assisting with exchange requests, replacements, or customer inquiries.
• Preventing fraudulent orders and securing our website against unauthorized access.

4. Zero Third-Party Selling or Trading

We respect your privacy. We do not sell, rent, lease, or monetize your personal information to third-party marketing companies. Your contact details are shared strictly with licensed domestic courier services (e.g., TCS, Leopards, Trax, PostEx, or Call Courier) solely to facilitate the delivery of your package.

5. Data Protection & Security

We apply standard encryption and administrative controls to protect customer records against unauthorized disclosure, loss, or misuse. Access to order information is restricted to authorized operations personnel.